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About CG Custom Prints

Return Policy
Payment
Turn Around Time
Returned Checks
Waterbase & Discharge Ink
Plastisol Opacity
Artwork
Trucker Hats
Bring in Garments
Color Matching
Color Changes
Screen Fees
Big Sizes
Shipping

Return Policy:
Please notify CG Custom Prints Immediately regarding any shortages,misprints or defects. All returns will be reprinted, sorry no refunds will be given. All reprints need to be approved by staff and also returned to CG Custom Prints. Notice must be given within 24 hours of receiving goods.

Payment:
Half payment will be required before starting on your order.
We accept Personal/Company Checks, Paypal, Visa, Mastercard, American Express and Discover Card

Turn Around Time:
Normal turn around time will be 2-4 weeks from time of first payment. Rush Orders: If you need your garments sooner than 14 days we may be able to rush your order for an additional fee.

Returned Checks:
Customers will be charged a $50.00 fee for any returned checks.

WaterBase & Discharge Ink
We will only print waterbase or discharge on American Apparel & Next Level 100% Cotton Shirts. Color of the print will vary depending on color t-shirts. All your prints may vary in lighter and darker shades. When you first get your shirts it may not have a completely soft feel. The print will get softer the more you wash your garment.

Plastisol Ink Opacity
If you have any specifications for how thick you would like your ink on your garment.. Please be specific. If customer does not specify.. CG Custom Prints will print how we see will look good.

Artwork
A proof will be sent via email by request before printing. Approval will be needed via email before order is printed. depending on response time order may be delayed. *IMPORTANT: IT'S THE CUSTOMER'S RESPONSIBILITY TO REVIEW ALL ARTWORK CAREFULLY FOR TYPOGRAPHICAL ERRORS AND SUCH.*CG Custom Prints will not be liable for any errors once artwork is approved. Please provide all artwork in vector formats: .ai, pdf or .eps.

Trucker Hats
We use screen printed (plastisol ink) transfers for our trucker hats. Opacity will vary especially with light color inks on dark hats. Neon Colors will only work on white front hats.

Bring in Garments:
Customers that choose to bring in their own goods, will be charged per print as follows
1 Color-$4.00
2 Color-$4.50
3 Color-$5.00
4 Color-$5.50
5 Color-$6.00
6 Color-$6.50
CG Custom Prints is not liable for any loss of goods. (Margin of error is Approx 5%)

Color Matching:
We do offer Pantone color matching for $12 per Color

Color Changes:
A $10.00 fee will be charged per screen per location for ink color changes

Screen Fees:
Screen Fees are $25 Per Color and Location

Big Sizes:
An extra charge will be added when ordering sizes 2XL-6XL

Shipping:
We ship via UPS
Shipping quotes will be given upon request.